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Why can't I login to my On Demand product?
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1. If you are a new user, verify that you have received the "Welcome" e-mail stating you have been added to your On Demand product website . 2.
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Get "Internet Explorer cannot display the webpage" error using Mariner on Demand or Agile on Demand.
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Serena Mariner on Demand and Agile on Demand require SSL 3.0 or TSL 1.0 in order to access the website. By default Internet Explorer 6 and 7 have these encryption algorithms enabled. If SSL 3.0 and TLS 1.0 are disabled you will see a message that says "Internet Explorer cannot display the webpage " instead of the login page .
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Error: "Could not add database connection." Manually editing web.config prompts to "save as"
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On Windows 2008 if you manually try to edit the web.config file with Notepad and aren't logged in to the computer as the Administrator account you may need to open Notepad as administrator. If you right click on the Notepad icon in the start menu there should be an option to Run As Administrator. When you open the web.config file with notepad running as an administrator you should be able to just save the file without being prompted to "Save As" a different file name.
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How to change the Agile client timeout
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By default, after 20 minutes of no activity, the client's browser session will timeout. When the user tries to change to another view after the timeout, he will be prompted to login . This document will explain how to change the timeout value.
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Resources tab in Roles area should be removed.
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This tab should be removed from the UI . For one we don't use the resources module and for two even if you give a group/role every one of the permissions in the Resource tab and the users logs in they still don't see the Resources module.
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Can create/edit/delete epics/stories/tasks in backlog without Edit Backlog perms
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5) Login as the user. ... 6) Login as the user. ... 10) You are now prompted for the product where the story should be added.
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Browser flashes and nothing happens when click Print, click Save, or try to view a file
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Click the Sites button, and add the URL (i.e. http://ppm.serena.com/ppm ... Select Enable for the "Automatic Prompting for File Downloads" options.
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Users are not automatically added as a Resource
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ALSO, the "add new users as a resource" option should be removed from the UI . This option should be turned on and removed from the UI so users do not turn it off by mistake. ... Login as aodadmin (who has access to the Resource module) and manually add the users.
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Client-side browser requirements
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Automatic prompting for ActiveX controls ... to the trusted sites zone on client ... ... for the Mariner web site . ... select the Trusted sites zone, and then click Site . ... If the Mariner Web site is not listed under Web sites , type the ... "Add this Web site to the zone ... If the Mariner Web server does not use secure sockets, clear the "Require server verification" check box to add the Mariner Web server to the trusted sites zone. ... In the Settings dialog box, under "Check for newer versions of stored pages ", select "Automatically".
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Login failed unable to connect to the database using Agile Administrator
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Login failed unable to connect to the database using Agile Administrator
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