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CMS-XML How do I change the server name in email notifications to have fully qualified domain name in the url?
On the Agile server open the Windows registry with regedit.exe Find the following key HKEY_LOCAL_MACHINE\SOFTWARE\Serena\Agile Planner\WebServiceClients
CMS-XML How do I change the server name in email notifications and the Copy URL option to use a fully qualified domain name in the url?
On the web server open the Windows registry with regedit.exe Find the following key: Mariner/PPM -- HKEY_LOCAL_MACHINE\SOFTWARE\Pacific Edge Software\WebServiceClients
CMS-XML Password reset gives error "Mailbox unavailable. The server response was: 5.7.1. We do not relay"
Password reset gives error "Mailbox unavailable. The server response was: 5.7.1. We do not relay"
CMS-XML How to change the Agile client timeout
Here are the instructions to increase the timeout: On your server , navigate to the installation directory, by default this is C:\Program Files\Serena\Agile\Agile. Find the Web.config, and open it in notepad.
CMS-XML When opening Documents Manager Administration, PPM Administration, or Agile Administration tool error "ConnectFailure.; Unable to connect to the remote server"
Scroll near the bottom of the file, and see if you have multiple connections created with the same name. If so, change the name of one of the connections to make them unique.
CMS-XML When trying to create or delete a work item you get Backlog Name (xxx) has been modified since last retrieval and item won't create or delete.
You may start to get this error after changing the Date and Time settings or Time Zone settings on either the Agile server or the Database server if the two boxes are different. In order to fix this run the following sql statement against the Agile database and log back into Agile and try the create or delete again. update PES_Object set obj_LastChange = GETDATE()
CMS-XML Error: "Could not add database connection." Manually editing web.config prompts to "save as"
Could not add database connection.; Could not add database connection.; System.Web.Services.Protocols.SoapException: Could not add database connection. at PacificEdgeSoftware.PESWebServices.PESWebConfig.AddDBConnection(String Title, String Server , String ServerType, String Database, String UserID, String Password, Boolean forceConn)
CMS-XML Error "No connection exists for: connection_name" when reset password
PES System Message: at PacificEdgeSoftware.PESWebServices.Utilities.PESDBConnectionSvc.ConvertMarinerInstanceToDBConenctionInfo(UserDirectoryMarinerInstance instance , Boolean useReadOnly) at PacificEdgeSoftware.PESWebServices.Utilities.PESDBConnectionSvc.GetUserDirectoryDBConnectionInfo(String dbTitle, Boolean useReadOnly) at PacificEdgeSoftware.PESWebServices.Utilities.PESDBConnectionSvc.GetDBConnectionInfo(String dbTitle) PES Exception Id:
CMS-XML How does the URL get created in Agile to SBM integration when using the __URL__ ( SBM Link ) attributes?
If you are using the Agile to SBM integration you might map the __URL__ SBM field to a url attribute in Agile ( SBM Link ) so a user clicks it in Agile it will open the corresponding SBM item. Where does the server name part of the URL get created from or how do you change it?
CMS-XML How to upgrade a Agile 2009 R3 installation to Agile 2010 R1, or Agile 2010 R2, or Agile Planner 2.3
Launch the Agile Administration tool, and create each of the connections previously listed on the login screen. If you switched SQL Servers make sure the new connection points accordingly.
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Dimensions CM: Viewing work area and repository changes (demonstration)
This Dimensions CM demonstration shows you how to use the Windows Explorer integration to view the changes made to a work area and a repository.

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