You may also get the following error in the Application Event Viewer. User Message: Fatal WebException occurred with status: ConnectFailure. Dev Message: Fatal web exception
Following the installation and correct configuration of Agile and SQL Server the following error was generated when attempting to connect to Agile Administrator : "Login Failed: Unable to connect to the database"
When the administrator resets a user's password, the user is sent an email. The email contains a link. When the user clicks the link, he is prompted to reset his password.
Try opening a browser and going to each of those url's to see if you're getting an error . If you can't open those url's in a browser that will keep the Admin tool from connecting as well.
In the example above for SBM the value for "Enhancement Request" can be found using either the SBM Administrator or Composer. Look for the field listing for one called "Type" and the values in the "Selections" section in the Administrator tool or "Value" section in Composer.
NOTE: If you chose to add the IUSR account to the IIS_IUSRS group you must restart IIS for the change to take affect. You should now be able to create the connection with the Admin tool.
