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CMS-XML Why didn't I receive the Forgot Password email?
Try the following solutions: Verify your email address is correct. Check your junk mail or spam folder. It is possible that the email may have been
CMS-XML Document view does not work correctly when added to a story
You can attach, check out , check in, update, and view the files just find. But, you cannot enter any of the supporting information. In other words, you can't enter a title or description.
CMS-XML Why don't some users receive the "Welcome" e-mail?
Verify that the user has been setup properly in the Administration Module | Users and Security | Users. The user must be marked as an 'Active' user, and the email address must be valid.
CMS-XML Item type was not mapped error when using the SBM Report Mover widget in Agile.
Make sure the item type mappings are done for both sides. For example the following mapping will map a Agile "Story" to an SBM "Enhancement Request"
CMS-XML Planning and Tracking modules don't obey permissions
3) Login as user1. 4) In Backlog module, verify that user1 can create/edit/delete stories in Commerce team but can only view the Platform team. 5) Switch to the Planning module.
CMS-XML Some users get email notifications while others do not
Check the following screens:
CMS-XML Why can't I login to my On Demand product?
1. If you are a new user, verify that you have received the "Welcome" e-mail stating you have been added to your On Demand product website. 2.
CMS-XML The Orchestration Engine cannot send the Web service request at Service step SAC_GetMapRecordForProductAndRelease with Agile Connector
The Orchestration Engine cannot send the Web service request at Service step SAC_GetMapRecordForProductAndRelease to the endpoint defined as http://agileserver/SerenaConnectors/SerenaAgileConnector.asmx . You should verify that the definition is correct and that the server is responding.
CMS-XML Unable to resolve CMNDD019E / SQLCODE - 104 issued by CMNDB2DD.
Ensure that CMNDB2SQ is bound with CCSID ENCODING(37) for EBCDIC. If CCSID ENCODING is set to (1208), which is for UNICODE, the above mentioned error may occur.
CMS-XML When I go to the SBM login screen there are no images, the background is white and the page looks way out of alignment.
http://localhost/welcome.png If that page just comes up blank then check the following. Open Server Manager
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