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CMS-XML How to test a SOAP web service call from the server
IIS Logging
CMS-XML Web Services "[URL_TO_GSOAP sbminternalservices72]" returned an error
When some users attempt to login via SSO, they receive the following error: Web Services "[URL_TO_GSOAP sbminternalservices72]" returned an error: "java.lang.illegalArumentException". The SSO-IDP. log shows the same error.
CMS-XML When logging into Mariner, user has error "Logon Failed: Unable to connect to database"
When logging into Mariner, user has error "Logon Failed: Unable to connect to database"
CMS-XML Why can't I login to my On Demand product?
When logging into my On Demand product, I enter my User Name and Password and I get a message stating: "Invalid Username or Password. Please resubmit credentials"
CMS-XML Unable to find new items in Work Center search
Get the SSF. Log from [SBM]\common\tomcat\server\default\ logs or [SBM]\common\jboss405\server\default\ log . Review this log for recent activity. If all activity has stopped, and re-indexing from Configurator does not work, we likely need to rebuild the index.
CMS-XML Password Strength Policy (Mariner 2008 R3 and later)
This set of instructions also apply to on-demand customers. Log into Mariner as a user with administrator permissions. Go to Administration | Users and Security.
CMS-XML Internet Explorer randomly hangs and/or the reports can no longer be run, and IIS must be reset
Gather all of the following logs . KB document S135391 details the location of all of the Mariner logs.
CMS-XML Why didn't I receive the Forgot Password email?
I never received the "Forgot Password" email although I clicked the "Forgot Password" option at the bottom of the On Demand product Log On dialog.
CMS-XML Execution '...' cannot be found (rsExecutionNotFound) when running a Mariner report
When trying to run a report from Mariner or from the Report Manager, an error of the form: "Execution '...' cannot be found (rsExecutionNotFound)" occurs. The same error occurs if the report is run from within Mariner or directly from Report Manager. The log .txt file is not being written to the REPORTING

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