When logging into my On Demand product, I enter my User Name and Password and I get a message stating: "Invalid Username or Password. Please resubmit credentials"
Get the SSF. Log from [SBM]\common\tomcat\server\default\ logs or [SBM]\common\jboss405\server\default\ log . Review this log for recent activity. If all activity has stopped, and re-indexing from Configurator does not work, we likely need to rebuild the index.
This set of instructions also apply to on-demand customers. Log into Mariner as a user with administrator permissions. Go to Administration | Users and Security.
When some users attempt to login via SSO, they receive the following error: Web Services "[URL_TO_GSOAP sbminternalservices72]" returned an error: "java.lang.illegalArumentException". The SSO-IDP. log shows the same error.
When trying to run a report from Mariner or from the Report Manager, an error of the form: "Execution '...' cannot be found (rsExecutionNotFound)" occurs. The same error occurs if the report is run from within Mariner or directly from Report Manager. The log .txt file is not being written to the REPORTING
