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CMS-XML Why can't I login to my On Demand product?
Why can't I login to my On Demand product ?
CMS-XML Why didn't I receive the Forgot Password email?
I never received the "Forgot Password" email although I clicked the "Forgot Password" option at the bottom of the On Demand product Log On dialog.
CMS-XML Application Development Management (ADM) On Demand Supported Platform Matrix
The attached file is the ADM on-demand platform matrix. This document outlines the supported client-side platform information, including supported operating systems, browsers, third party plug-ins, Serena product integrations, and character sets.
MS-EXCEL ADM On Demand Supported Platform Matrix.xls
should be made to customers regarding this information without appropriate approval from Product Management. The "Server OS" worksheet describes the Server operating systems (N/A for On Demand products) The "Client OS" worksheet describes the Client operating systems
MS-EXCEL ADM 2008 R1 Supported Platform Matrix.xls
should be made to customers regarding this information without appropriate approval from Product Management. The "Server OS" worksheet describes the Server operating systems The "Client OS" worksheet describes the Client operating systems
CMS-XML Adobe Reader could not open "filename.pdf" because it is either not supported or because the file has been damaged
The problem is that if compression is turned on the PDF returned by the download is corrupt. To be able to successfully download a PDF with the Print option, compression must be turned off on the directory from which the PDF is created on the server for download. Since Mariner uses compression in other folders of the install we want to target the specific "print" directory when turning off compression so we don't cause performance problems in other areas of the product .
CMS-XML Error "No connection exists for: connection_name" when reset password
The password reset emails are only valid for 24 hours. If the user tries to use a password reset link after 24 hours, they will see the error above. The product administrator will need to reset the password again so the user receives an updated password reset email.

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