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Article Support Platform Matrix for Serena Products
The Supported Platform Matrix outlines the supported client-side and server-side information, including supported operating systems, browser, third party plugins, Serena product integrations, character sets, and upgrade paths.
MS-EXCEL ADM On Demand Supported Platform Matrix.xls
should be made to customers regarding this information without appropriate approval from Product Management. The " Server OS " worksheet describes the Server operating systems (N/A for On Demand products) The "Client OS" worksheet describes the Client operating systems
MS-EXCEL ADM 2008 R1 Supported Platform Matrix.xls
should be made to customers regarding this information without appropriate approval from Product Management. The " Server OS " worksheet describes the Server operating systems The "Client OS" worksheet describes the Client operating systems
CMS-XML How to test a SOAP web service call from the server
How to test a SOAP web service call from the server
CMS-XML ADM 2008 R1 Support Platform Matrix
The attached document explains in detail which operating systems , hardware, integrations, upgrade paths, etc are supported with ADM 2008 R1.
CMS-XML Application Development Management (ADM) On Demand Supported Platform Matrix
The attached file is the ADM on-demand platform matrix. This document outlines the supported client-side platform information, including supported operating systems , browsers, third party plug-ins, Serena product integrations, and character sets.
CMS-XML Adobe Reader could not open "filename.pdf" because it is either not supported or because the file has been damaged
The Mariner "Print" option in the ui creates a PDF document on the server for download. The problem is that if compression is turned on the PDF returned by the download is corrupt. To be able to successfully download a PDF with the Print option, compression must be turned off on the directory from which the PDF is created on the server for download.
CMS-XML IE hangs and never responds, or IE freezes for a long time and then the Mariner login screen appears
Evidence shows that this issue is caused by communication delays between the Mariner server and the client machines, particularly when the Mariner server is being accessed via the Internet. Some customers have found that intensive internet traffic going through one proxy server causes such a situation. In these circumstances of non-optimal load balancing or intense internet traffic, these customers have been able to prevent Mariner browser-hanging issues by directing traffic through a less-used, faster or more powerful proxy server.
CMS-XML Unable to find new items in Work Center search
Get the SSF.Log from [SBM]\common\tomcat\ server \default\logs or [SBM]\common\jboss405\ server \default\log. Review this log for recent activity. If all activity has stopped, and re-indexing from Configurator does not work, we likely need to rebuild the index.
CMS-XML Internet Explorer randomly hangs and/or the reports can no longer be run, and IIS must be reset
On the Mariner web server , separate Mariner into its own application pool. For detailed steps, see KB S136310. Often times, this step alone will stop the problems from happening again.
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