Have the user check their junk mail and spam folder. It is possible that the confirmation email may have been redirected there. If the solutions above don't resolve the issue, then you should contact your IT System Administrator to see if the emails are being blocked by another program or firewall.
When the administrator resets a user's password, the user is sent an email. The email contains a link. When the user clicks the link, he is prompted to reset his password.
redirected there. If you don’t see an email in any of the above mentioned places, then you should contact your IT System Administrator to see if it was blocked by another program or firewall.
Once you know the cause, you can decide the best course of action. If you have trouble with this, contact the support team. They can help you to analyze the results of these troubleshooting tasks and help decide what to do next.
2. Use the VB Script to test the web service call. It then writes the result of the call to a file, so that we can see what is happening in the connection .
