Adding mail events is not available in Dimensions. The admin can configure the already created email events to specify which users or group e-mail messages are sent to.
When using Email submit, it is common to have notifications set to email a message that a new record has been created. If the record in the notification message refers to a record that does not exist or an old record that has existed for a long time, you likely have another server actively affecting the mail processes.
Go to Configurator> Mail Services>Notification Server>Common Options>Web Services Invocation Timeout and increase the value. You need to Apply for this to take affect. Note this will restart services so should be done outside of main working hours.
The fields which are part of this tag are defined when you create the notification in the administrator. ... If the user doesn't have permission to view the issue/ incident , the value will be "******" instead of the actual value.
In versions of SBM 10.1.2.X in the Configurator tool when you click on the "Mail Services" area there is a place you can add plugins. After you add a plugin there you can then create notifications that use channels that in turn use those plugins. If you click on the Remove button next to the plugin on this screen it might not do anything and the plugin won't go away.
Pcmsmail will generally cleanup all temporary file generated during the create and action operations. However for it do so it must be called via the PCMS_MAILS variable in the pcms.cfg file.
If we send a rich text email that does not have any hyperlinks, the email body is imported as expected in plain text. If the a user includes a hyperlink (such as the user's email address in hyperlink format) then the submitted email places the HTML code used to create the formatted email into the mapped description field.
