I need to run 'conversion assistance' to populate the DB2 impact analysis table. Should I run a full assist or an incremental assist? How often should this be run?
This patch is currently only available directly through Customer Support. If you are upgrading from an earlier version, we recommend upgrading to a higher patch level than 66021, once available. If you must install 66021, please contact Customer Support for assistance.* *
** If at any time you wish to reverse the process, run the SQL script ResetTimephaseSP.sql against your Project Office database and (if applicable) deleting the SQL job created by the TimephaseNightly.sql script. Please contact Customer Support for the appropriate script for the option selected and for further assistance."
Such configurations are considered “unconfirmed” because they have not been designed for or tested against. The Serena support organization will accept issues that are reported in unconfirmed configurations but we reserve the right to request customer assistance in problem determination, including recreating the problem on a supported configuration. Reported defects that are unique to an unconfirmed configuration or not reproducible within a supported environment will be addressed at the discretion of Serena with no guarantee of resolution.
INTERNAL USE ONLY -- DO NOT DISTRIBUTE Please see a senior Tracker team member for assistance if needed . How do I drop the trkmaster tables so that we can start over?
A reference implementation is a specific implementation scenario which is known to function successfully based on the integration design. Integration success outside the reference implementation scenario is unknown and should be configured with the assistance of Serena Professional Services.
