GMAIL mailboxes automatically convert e-mail messages into multi-part messages, one of which is text/plain. This means an e-mail that is originally formatted in HTML and sent to a GMAIL inbox can be retrieved by SBM and used as an ALF e-mail event. This means you can send HTML-formatted e-mail from Exchange to a GMAIL inbox and the e-mail will be recognized as an event.
In order to access a MS Exchange Mailbox using POP3 protocol you need to specify the mailbox as: (DOMAINNAME)\(DOMAINACCOUNTNAMEMAILBOXOWNER)\(MAILBOXNAME) Supply the DomainAccount password for the mailbox owner.
• Set up a POP3 mailbox • Prepare your workflow and projects by creating a transition that defines the Email state as the “From State” • Prepare user accounts by granting “submit” privileges into the project used by E-mail Submission. You must also ensure valid e-mail addresses are provided in TeamTrack for users who will submit items via e-mail.
50. If the E-mail Recorder is enabled for your system, the name of the POP3 mailbox designated for the E-mail Recorder is now automatically added to the To line when users reply to e-mail notifications via their external e-mail client. This feature is not available for the E-mail Recorder if the Notification Server is using a MAPI mail server.
TS_ID int 500 Unique numeric id per mailbox. TS_NAME varchar(64) 500 Name of the mailbox on the pop3 server. TS_PASSWORD varchar(64) 500 Password for the mailbox.
* Mailbox creation for e ... ... you to provide test data during the ... and replace that test data with production ... ... to run diagnostic tests against your SBM ... ... can use these tests to help you ... The Diagnostic Tests tab enables you ... run certain diagnostic tests from a list ... These tests can be used ... ... run the diagnostics tests if you are ... ... allow connection through POP3 or IMAP. If no such restrictions exists, consider choosing SMTP for the Notification Server and POP3 for the Mail Client because they enable faster connection speeds than MS Exchange.
If the ns.log gets the following error message when processing emails then you need to increase your Web Services Invocation Timeout in Configurator for the Common Options in Mail Services:
