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CMS-XML What is needed when requesting COMPAREX assistance?
What is needed when requesting COMPAREX assistance ?
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Such configurations are considered “unconfirmed” because they have not been designed for or tested against. The Serena support organization will accept issues that are reported in unconfirmed configurations but we reserve the right to request customer assistance in problem determination, including recreating the problem on a supported configuration. Reported defects that are unique to an unconfirmed configuration or not reproducible within a supported environment will be addressed at the discretion of Serena with no guarantee of resolution.
CMS-XML How To: Drop the Trackmaster tables so you can rebuild them or start over
INTERNAL USE ONLY -- DO NOT DISTRIBUTE Please see a senior Tracker team member for assistance if needed. How do I drop the trkmaster tables so that we can start over?
CMS-XML TeamTrack Integration with Mercury Test Director
A reference implementation is a specific implementation scenario which is known to function successfully based on the integration design. Integration success outside the reference implementation scenario is unknown and should be configured with the assistance of Serena Professional Services.
CMS-XML Dim10: VM2DIM: Error:8024:Exception while processing file_name.cmd:
The Migration Console encountered a system exception while processing one of the migration assistance scripts. The Migration console allows for the execution of a number of user-created scripts with predefined command-file names at various points during the migration process:
CMS-XML New IOO customers and trials converting from another optimization software product
If necessary, contact IOO technical support for assistance with the required conversion.
CMS-XML Dim10: How to edit the CM Phase Usage ?
If changes are required in this area it must be done with consultancy assistance. This is because the altering of these rules may have unforeseen consequences in other areas if the complete process is not verified. We would therefore suggest that you request consultancy assistance via your account manager if you wish to continue with this exercise.
CMS-XML SMPPROC in Step 1 of Full SMP/E install
In order to execute this sample procedure, copy it to library in the JES2 concatenation. For assistance , Refer to your JES2 manuals or consult your JES2 systems programmer . Your site may already have a SMP/E procedure defined.
CMS-XML im10: Dimensions Server has had a name change or IP Address change, what do we need to do?
1. A new license will be needed along with updating the current Serena.lic file. Contact Serena Renewal Sales for assistance in deactivating your current key. New keys can then be obtained directly from the Support website for Dimensions 10.1.x and 9.1.x. 2.
CMS-XML DimCM14.5.2: AdminConsole: Last login date does not display in the published views
The current workaround is to create a new view in the database so that the data can be pulled from the database directly. Please contact Support if assistance is needed on how to create the view.
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