Patches

SBM 11.7.1 Hotfix 3: SBM Installer fails with error "Error 1720.There is a problem with this Windows Installer package"



ID:    P2870
Published:    24 June 2020

Operating System(s)

  • All Windows

Product(s)

  • SBM
 

Description

IMPORTANT: This hotfix should only be applied on top of SBM 11.7.1. If you are running a different version or if you have already installed a different SBM 11.7.1 hotfix, contact Serena Support.

The following items were addressed in this hotfix:

  • DEF341107: Installer fails with error "Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run."

Known issues in this hotfix:

  • None
     

To unzip and install the hotfix:

  1. Download the attached file.
  2. Double click the .exe
  3. Enter the password "SERENA" in all caps, and follow the wizard to complete the unzip.
  4. After the file is unzipped, follow the instructions in the readme.txt file.

 

Attachment

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