Defects
Smart search indexing failing when attachments are included
| ID: | D27758 | |
| Published: | 19 March 2021 | |
| Updated: | 22 March 2021 |
Defect Id
DEF344486
Originally Reported Against
SBM 11.8
Status
Submitted
Description
Unable to complete Work Center smart search indexing due to failures on indexing attachments. This causes the search in Work Center to not return items. The ssf.log has errors that say:
[AttachmentIndexProcessTask] [ERROR] [com.serena.utils.MultiLogger:68] Other Exception while executing index attachments thread
java.util.concurrent.ExecutionException: java.lang.NoSuchMethodError: jcifs.Config.getBoolean(Ljava/util/Properties;Ljava/lang/String;Z)Z
java.util.concurrent.ExecutionException: java.lang.NoSuchMethodError: jcifs.Config.getBoolean(Ljava/util/Properties;Ljava/lang/String;Z)Z
Resolution
The following can be used as a workaround for this issue, but it is provided as is and has not been thoroughly QA tested:
Copy "jcifs-1.3.18.jar" file which is located under "SBM\Common\tomcat\server\default\lib" folder
1. Stop SBM Tomcat service
2. Copy "jcifs-1.3.18.jar" to "SBM\Common\tomcat\server\default\webapps\sbmproxy\WEB-INF\lib" folder
3. Copy "jcifs-1.3.18.jar" to "SBM\Common\tomcat\server\default\webapps\idp\saml2sp\lib" folder
4. Copy "jcifs-1.3.18.jar" to "SBM\Common\tomcat\server\default\webapps\idp\WEB-INF\lib" folder
5. Remove "jcifs-1.3.18.jar" from "SBM\Common\tomcat\server\default\lib" folder
6. Start SBM Tomcat service
1. Stop SBM Tomcat service
2. Copy "jcifs-1.3.18.jar" to "SBM\Common\tomcat\server\default\webapps\sbmproxy\WEB-INF\lib" folder
3. Copy "jcifs-1.3.18.jar" to "SBM\Common\tomcat\server\default\webapps\idp\saml2sp\lib" folder
4. Copy "jcifs-1.3.18.jar" to "SBM\Common\tomcat\server\default\webapps\idp\WEB-INF\lib" folder
5. Remove "jcifs-1.3.18.jar" from "SBM\Common\tomcat\server\default\lib" folder
6. Start SBM Tomcat service
