Smart search indexing failing when attachments are included

ID:    D27758
Published:    19 March 2021
Updated:    22 March 2021

Defect Id


Originally Reported Against

SBM 11.8




Unable to complete Work Center smart search indexing due to failures on indexing attachments.  This causes the search in Work Center to not return items.  The ssf.log has errors that say:
[AttachmentIndexProcessTask] [ERROR] [com.serena.utils.MultiLogger:68] Other Exception while executing index attachments thread
java.util.concurrent.ExecutionException: java.lang.NoSuchMethodError: jcifs.Config.getBoolean(Ljava/util/Properties;Ljava/lang/String;Z)Z  


The following can be used as a workaround for this issue, but it is provided as is and has not been thoroughly QA tested:
Copy "jcifs-1.3.18.jar" file which is located under "SBM\Common\tomcat\server\default\lib" folder

1. Stop SBM Tomcat service
2. Copy "jcifs-1.3.18.jar" to "SBM\Common\tomcat\server\default\webapps\sbmproxy\WEB-INF\lib" folder
3. Copy "jcifs-1.3.18.jar" to "SBM\Common\tomcat\server\default\webapps\idp\saml2sp\lib" folder
4. Copy "jcifs-1.3.18.jar" to "SBM\Common\tomcat\server\default\webapps\idp\WEB-INF\lib" folder
5. Remove "jcifs-1.3.18.jar" from "SBM\Common\tomcat\server\default\lib" folder
6. Start SBM Tomcat service

Find Answers

Type a question or describe what you are looking for below

My Recent Searches

Welcome kb sso

Additional Assistance

  • Submit a Case Online
  • FAQs