Defects

XML email submit failing



ID:    D27747
Published:    11 February 2021
 

Defect Id

DEF344233

Originally Reported Against

SBM

Status

Submitted

Description

XML email submit is failing with an error of "The submit was not completed successfully. One or more fields are invalid. 'Title' is a required field. Please supply a valid value to complete this transition".  This is caused by the "Include HTML formatted e-mail messages" setting being enabled for the Mail Client which causing HTML sanitization for all emails even if they are plain text.

Resolution

To work around this bug, please add an additional mail server under E-mails -> Mail Servers in Application Administrator that has the "Include HTML formatted e-mail messages" setting disabled and use that mail server for any mailboxes that use plain text emails such as ones used for XML email submit.

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