Alerts

TTS License - "Init Extension Failed….. Failed to obtain a TTS license" - 63016



ID:    A9
Published:    01 August 2006
Updated:    24 April 2008

Product(s)

  • TeamTrack
 

Description

This solution is for use in conjunction with the email communication that was sent from Serena Support. This is a proactive effort to inform our customers of a situation where a system down could suddenly occur after many months of successful operation.

 "Init Extension Failed…Failed to obtain a TTS license"

 CONDITIONS FOR THIS ISSUE TO EXIST:

 (1) You are on build 63016

And

(2)  You have based your TeamTrack solution on the Sample database that comes with TeamTrack, or are using the “Support Center Solution” without purchasing a license.

NEXT STEPS TO THE PERMANENT SOLUTION:

 (1)     If you are using the “Support Center Solution”, then you need to purchase a license.

 (2)   If you are NOT using the “Support Center Solution”, then either:  

 (a)     Apply a later build of TeamTrack

           Or

 

(b)  See the Resolution below.  

 


This resolution should only be followed if you are sure that you do not require the Support Center Solution. If you are in any doubt please contact Serena Support who can help you.

(1) Make a database backup.

(2) Stop your WebServer.

(3) Delete the Incidents primary table through the TeamTrack Administrator.

(4) Backend database change is required. Delete the Incident Management row from the TS_Solutions table.

A TTS license will no longer be required.

 

Migration ID

5003817

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