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CMS-XML My Support Rep asked me for data from my Serena Software product. Is it safe to give it to them?
As part of your purchase of Serena Software, or included with your renewal for Support maintenance, there are references in the documents to the " Terms and Conditions " governed by the "Master License and Support Agreement " (MLSA) available on the Serena Software web site at http://www.serena.com/company/legal/meula.html
CMS-XML Support: VM6.5: HPUX Patches Needed For Java 1.1.6 and 1.1.7
the JDK, the JRE may be distributed freely according to the terms of the license agreement . Patch Information:
PDF MASTER LICENSE AGREEMENT
Software for any production purpose or any purpose other than the sole purpose of determining whether to purchase a commercial license for the Software that You are evaluating. Serena is not obligated to provide maintenance or support for the evaluation Software. YOU ACKNOWLEDGE THAT SOFTWARE PROVIDED FOR EVALUATION MAY (A) HAVE LIMITED FEATURES; (B) FUNCTION FOR A LIMITED PERIOD OF TIME; OR (C) HAVE OTHER LIMITATIONS NOT CONTAINED IN A COMMERCIAL VERSION OF THE SOFTWARE.
PDF MASTER LICENSE AGREEMENT
8.2 Support Coordinators. Maintenance shall consist of support services provided by Serena to one (1) designated support coordinator of Customer (and one backup coordinator) per Customer location, by telephone, facsimile, email and World Wide Web site, regarding the use and operation of the current version of the Software, and the immediately preceding release of the Software as specified in Section 8.2. Support is available during normal business hours in the applicable location within the Territory, Monday through Friday, excluding nationally observed holidays.
PDF iPhone Help
Any Software product acquired by Licensee under this Agreement for or on behalf of the U.S. Government, its agencies and instrumentalities is "commercial software" as defined by the FAR. Use, duplication, and disclosure by the U.S. Government is subject to the restrictions set forth in the license under which the Software was acquired. The manufacturer is Serena Software, Inc., 1900 Seaport Boulevard, 2nd Floor, Redwood City, CA 94063-5587.
PDF Project Portfolio Management: Printable Help
Any Software product acquired by Licensee under this Agreement for or on behalf of the U.S. Government, its agencies and instrumentalities is "commercial software" as defined by the FAR. Use, duplication, and disclosure by the U.S. Government is subject to the restrictions set forth in the license under which the Software was acquired. The manufacturer is Serena Software, Inc., 1900 Seaport Boulevard, 2nd Floor, Redwood City, CA 94063-5587.
PDF PVCS Configuration Builder Quick Reference Guide
Licensees may duplicate the software product user documentation contained on a CD-ROM, but only to the extent necessary to support the users authorized access to the software under the license agreement . Any reproduction of the documentation, regardless of whether the documentation is reproduced in whole or in part, must be accompanied by this copyright statement in its entirety, without modification.
CMS-XML Creating Form Extensions in SBM 10.1.5 and Later
Custom extension development requires advanced knowledge of SBM, XML, and JavaScript. For customers with current maintenance contracts, Serena Software will support the infrastructure for creating custom extensions and importing them into SBM Composer; however support for developing and packaging customer extensions is not provided as part of the maintenance agreement .
PDF Merant Tracker User’s Guide
Licensee may copy the software product user documentation contained on a CD-ROM, but only to the extent necessary to support the users with authorized access to the software in accordance with the license agreement applicable to the software. Any reproduction of such software product user documentation, regardless of whether the documentation is reproduced in whole or in part, must be accompanied by this copyright statement in its entirety, without modification.
PDF Merant Tracker Toolkit Reference Guide
Licensee may copy the software product user documentation contained on a CD-ROM, but only to the extent necessary to support the users with authorized access to the software in accordance with the license agreement applicable to the software. Any reproduction of such software product user documentation, regardless of whether the documentation is reproduced in whole or in part, must be accompanied by this copyright statement in its entirety, without modification.
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