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MS-WORD Agile OleDB Data Source.docx
Data Source: This is case sensitive and must match the name of the connection on the Agile login screen. Location: This is the Agile Server name and Virtual directory name. Note: for Agile on Demand the location will be agile.serena.com/agile
CMS-XML What web services does the Agile Administration tool use?
This might be helpful in troubleshooting setting up connections using the Agile Administration tool or when you're generally not able to connect with the Agile Administration tool to create a connection .
CMS-XML Error: "Could not add database connection." Manually editing web.config prompts to "save as"
Creating a connection to an existing database gives this error: Could not add database connection.; Could not add database connection.; System.Web.Services.Protocols.SoapException: Could not add database connection.
CMS-XML Login failed unable to connect to the database using Agile Administrator
The problem was traced to the Windows Firewall. Once this was disabled (the company concerned had another firewall in use) the connection could be made with no further problems.
CMS-XML When opening Documents Manager Administration, PPM Administration, or Agile Administration tool error "ConnectFailure.; Unable to connect to the remote server"
Fatal WebException occurred with status: ConnectFailure.; Unable to connect to the remote server; No connection could be made because the target machine actively refused it
CMS-XML Event viewer gives error "Fatal WebException occured with status: SendFailure"
Exception Message: The underlying connection was closed: An unexpected error occurred on a send. System Message: at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)
CMS-XML How to upgrade a Agile 2009 R3 installation to Agile 2010 R1, or Agile 2010 R2, or Agile Planner 2.3
Upgrade Steps: Launch the Agile Administration tool, and note the information for each of the connections listed on the login screen. Because Agile 2009 only supports SQL Server 2005 and Agile 2010 only supports SQL Server 2008, perform these database steps:
CMS-XML How to upgrade from Agile 2010 R1 or Agile 2010 R2 to Agile Planner 2.3
Locate the web.config file and make a copy of it outside of the C:\Program Files\Serena\Agile folder (This step is precautionary if you need to re-add any customizations later.) Launch the Agile Administration tool, and note the information for each of the connections listed on the login screen. Uninstall the existing version of Agile.

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