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CMS-XML When opening the SBM Application Administrator you get an error "Connection Error. Check your network connection or contact your system administrator".
and add the following for each worker, e.g, [SBMINSTALLDIR]\common\boss405\ server \default\deploy\jbossweb-tomcat55.sar\server.xml worker.worker1.max_packet_size=16384
CMS-XML Email Submit: IMAP connection uses Mailbox Name instead of Mailbox Email Address to login
Using POP3 you will see an error similar to this. The POP3 Command 'PASS' failed. Server Error : '- ERR [AUTH] Username and password not accepted.'
CMS-XML 413 error (Request entity too large) when accessing Application Administrator, Request Center, or Demand Center
In the connections pane, select the host name or root node . The host’s Home page appears in the main pane.
CMS-XML Logging into Request Center and get "Error getting catalog: Not found" error
On the jboss server open the following files in a text editor and just verify that the host names and ports are valid for this install. C:\Program Files\Serena\SBM\Common\jboss405\server\default\deploy\sdf.war\WEB-INF\classes\config.properties The following two files only exist in versions of SOO 4.0
CMS-XML Cannot connect on opening SBM User Workspace, server identifies client by IPv6
... . Open SBM User Workspace (http ... //< host >/tmtrack ... ?) by host name from the same ... ... Login page is opened - try to ... User name field is cleared ... (reproducible when the server identifies a client by IPv6 only) ... SBM is opened Traced request/response - when the server identifies a client with IPv6 it writes parameter ParamsInUserCache=fe70%3a%3ac48e%3a7e1c%3a8342%3a3810%25114 and fails afterwards,
CMS-XML HTTPS error when connecting in Composer or Connection attempt failed.
Navigate to the Application Administrator server root, e.g. https://servername:8243/ ... Error screen: "There is a problem with this website's security certificate ... Error icon will be displayed. ... Error icon, and in the popup that opens , choose "View Certificates". ... Import Wizard that opens , choose "Next >" ... Navigating back to the Application Administrator root, e.g. https://servername:8243 should now load with no warnings and you should be able to connect successfully via Composer.
CMS-XML Configuration Utility Error
... to a distant server . Host : distant- server The Connection Test is successful ... ... However, the connection properties in loggerconf.xml are wrong . ... 1}; SERVER =distant- server ;UID= ... ... 1}; SERVER =distant- server ;UID= ... The Event Viewer is also throwing the following error : Error occurred in file: ... - [Oracle][ODBC][Ora]ORA-01017: invalid username /password; logon denied [Oracle][ODBC][Ora]ORA-01
CMS-XML Users get "Invalid User ID or Password" when login, and LDAP Test Connection gives "Operation Error"
SBM recently switched from using the Novell LDAP library to using the WinLDAP runtime. During this change, the protocol version for the bind request was changed from 3 to 2. This causes unexpected operations errors .
CMS-XML Export to Excel gives error if report contains RTF (Rich Text Field) - error: Problems came up in the following areas during load....Table....This file cannot be opened because of errors. Errors are listed in: C:\Users\username\Appdata\....
Exporting to Excel a listing report that contains a Rich Text Field fails with error similar to:
CMS-XML "User ID is not defined" error when open contact, who has name with (')
If you attempt to view a contact record where the name contain an apostrophe (O'Neill, for example), then you will see an error message.
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